What is Floor Spring?

 

Floor Spring is a double action opening door system. It is designed to be concealed on the floor after installation and it provides soft closing and auto closing for glass and aluminium frame doors. 

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Is the Floor Spring able to 'auto-close' and 'soft-close' the door?

 

Yes. 'Auto-close' and 'soft-close' capability is provided by the floor spring. 

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Can the Floor Spring hold the door open?

 

Yes, the floor spring is able to hold the door open at 90°.

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My doors slams when closing and there is no soft closing.

 

Your floor spring is most likely not working well and you might need to consider to replace the floor spring. After changing, your door should be soft closing and will not slam when closing.

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My door is not flushed with the side panel when closed.

 

Your floor spring adjustable mechanism might not be working well. You can try to do the adjustment on the floor spring, if it still doesn't work, you might need to consider to change the floor spring. 

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How long is the warranty period?

 

There is a 1 year warranty against the product. There is a 1 year onsite warranty when installed by Smart Home.

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Subject to any statutory provisions to the contrary, this Warranty excludes any and all claims for loss or damage suffered through the use of or resulting from the non – operation or ineffective operation of the product or any part thereof including loss or damage to furniture, carpets, walls, foundations and property of whatsoever description or any other consequential loss or damage either directly or indirectly due to negligence, loss of use, malfunction, defect, damage, breakdown or leakage from the product whatsoever and howsoever arising.
 

Subject to any statutory provisions to the contrary, the liability of Smart Home for any loss or damage arising directly or indirectly from any defects in the product supplied (whether caused by negligence or otherwise) or for loss or damage suffered through the use of or resulting from the non – operation or ineffective operation of the product or any part thereof shall be limited to the replacement or repair of such product or part thereof or to damages not exceeding the invoice value of said product at the option of  Smart Home.