How many keys are provided for 1 WinGuard?

 

There are 2 keys provided for 1 WinGuard. 

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What happens if I lose my keys?

 

The keys for all WinGuard locks are key-alike system (meaning one key can open all the locks). If you have more than one WinGuard, the keys can be used inter-changeably. 

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If you happen to lose all the keys, replacement keys are available at $2 per key without mailing cost. 

 

What's the length of the cable and how wide can my window open?

 

The standard length of the cable is 19cm and when installed, the window can open from 10cm - 15cm depending on installation.

 

Is WinGuard durable and safe?

 

WinGuard is extremely durable and has been tested according to European and Australian safety standards. It has been tested to withstand minimum 100kg of weight force before it breaks. 

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What are the available colours?

 

We have 2 colours available - white and black. 

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How is WinGuard installed?

 

The fixed plate is attached to the window frame while the plate that can be locked or unlocked is fixed on the window door. Kindly see above picture illustrations. 

 

Do I have to maintain WinGuard?

 

Like all mechanical fittings, you can check for any loose screws where WinGuard is attached to the window frames to ensure that it is working properly.

 

How long is the warranty period?

 

There is 1 year warranty against product defect. There is 1 year onsite warranty when installed by Smart Home.

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Subject to any statutory provisions to the contrary, this Warranty excludes any and all claims for loss or damage suffered through the use of or resulting from the non – operation or ineffective operation of the product or any part thereof including loss or damage to furniture, carpets, walls, foundations and property of whatsoever description or any other consequential loss or damage either directly or indirectly due to negligence, loss of use, malfunction, defect, damage, breakdown or leakage from the product whatsoever and howsoever arising.
 

Subject to any statutory provisions to the contrary, the liability of Smart Home for any loss or damage arising directly or indirectly from any defects in the product supplied (whether caused by negligence or otherwise) or for loss or damage suffered through the use of or resulting from the non – operation or ineffective operation of the product or any part thereof shall be limited to the replacement or repair of such product or part thereof or to damages not exceeding the invoice value of said product at the option of  Smart Home.

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